Delivery disclaimer:
Delivery is available across Dorset. All deliveries are front of house kerbside drop only.
Delivery charges are calculated based on mileage from our yard. Our prices are organised into 9 shipping ‘zones’, with Zone 1 being the closest and £20 per order, up to Zone 9 which is the farthest away and £54 per order. Please enter your postcode on the basket page to check what zone you are in and your delivery cost.
Delivery lead times may vary depending on how busy we currently are, please ask for details. Our deliveries are arranged under the understanding that we will be able to gain vehicular access to the delivery address. Please advise us of any vehicle restriction. Failure to inform us of any access issues that lead to a failed delivery will incur a second delivery charge. All deliveries require a full address and post code. With named houses we require a contact phone number on all orders. If we can’t find you or call you, we may have to reschedule your delivery at our next appropriate slot, this may incur an additional delivery charge.
Return & Refund Policy:
Complaints with regards to knots, splitting and warping of timber are not covered after 7 days of delivery or collection. Timber products are a natural source of product and are likely to defect in extreme weather conditions. Watering of timber will help in severe heat.
We strongly advise that all concrete products should be transported on a vehicle with a flatbed that is with adequate length to contain each individual item. Handling of concrete should be taken with care and not thrown or dropped from any height.
If you fail to comply with our recommendations the Company will not be responsible to goods damaged in the cause of handling or loading/un-loading.
